STILL POINT MASSAGE - CANCELLATOIN POLICY



I understand that unanticipated events happen occasionally in everyone’s life. Business meetings,
project deadlines, flight delays, car problems, snowstorms, and illness are just a few reasons why
one might consider canceling an appointment. In my desire to be effective and fair to all of my
clients and out of consideration for my time, I have adopted the following policies:

24 hour advance notice is required when canceling an appointment. This allows the opportunity
for someone else to schedule an appointment. • If you are unable to give 24 hours advance notice
you may be charged the full amount of your appointment. This amount must be paid prior to
your next scheduled appointment.

No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason
will be considered a “no-show”. They will be charged for their “missed” appointment and future
service will be denied until payment is made. I will be as understanding as possible but please
realize that I lose income when this happens. Please take your appointments as seriously as you
would any other professional appointment.

Arriving late
Appointment times have been arranged specifically for you. If you arrive late your session may be
shortened in order to accommodate others whose appointments follow yours. Depending upon
how late you arrive, I will then determine if there is enough time remaining to start a treatment.
Regardless of the length of the treatment actually given, you will be responsible for the “full”
session.

Out of respect and consideration to the time I reserve for you and for other customers, please
plan accordingly and be on time.

Thank you sincerely, and

I LOOK FORWARD TO SERVING YOU!